Refund policy

Before you approve your proof

Every order starts with a proof, sent within 24 hours of ordering. Ask for as many changes as you like, free. If you don't love your proof, we'll refund your order in full. Nothing is printed until you approve.

After you approve

Your canvas is made to order just for you, so we can't accept returns or refunds for a change of mind once it has gone to print.

Damaged, defective or misprinted?

Email us within 30 days of delivery with your order number and a photo of the problem. We'll send a free replacement, or a refund if you prefer.

Lost in transit

If tracking shows your order is lost, contact us and we'll send a replacement at no cost.

Wrong address

Please check your shipping address at checkout. If an order is returned because of an incorrect address, contact us and we'll help you reship it (reshipping may cost extra).

How to ask for a refund or replacement

Email support@sunnykeep.com with your order number. Refunds go back to your original payment method; banks usually show them within 5 to 10 business days.